Knowledge base | Aircall

Can I change my messages?

Of course!

Connect to your account on, and click on one of your numbers. In the section "Music & Messages", you can activate/deactivate and edit each of your messages: Voicemail, welcome message, absence message. You can as well choose your music on-hold.

Click on the pencil icon on the right of each message and choose how you want to edit the message:

  • type a text that we'll vocalize for you
  • upload your own mp3

If you haven't got your message yet and would like to record it yourself, you can use online recording services like, which will let you create a mp3. We didn't include this functionality into our product as the end result is generally of poor audio quality, unless you use a professional microphone. If you'd like to record your own message yourself, we recommend you pay attention to the recording conditions and to the hardware you use.


Do not use iTunes or QuickTime!

Apple's softwares use special codecs for audio recording. Your messages won't play in Aircall. If you are familiar with audio recording, we recomand you to use Audacity and export your audio file in MP3 as descibed here.