Knowledge base | Aircall

How to import my own contact list?

You can upload your own contacts with a CSV file. This CSV file must be semicolon-separated - and this is really important!


Where can I find a CSV file?

This is a very common file format for contact lists. You can export your contact database in CSV format in every CRM.

I have all my contacts in an Excel file, how do I convert it into a CSV file?

First, you need to convert your Excel spreadsheet into a CSV file:

  • Open your contact file in Excel
  • Click File, then Save As...
  • Choose the Comma Separated Value (.csv) File Format.


Check your CSV file

  • Open the file in a text editor software. Use TextEdit if you are a Mac user, NotePad if you are a Windows user.
  • The first line must be a header listing all contact fields (firstname;lastname;company;phone number;email - at least)
  • Only one contact per line
  • Each contact field must be semicolon-separated (;)
  • All lines must be ended by a semicolon as well (;)
  • No quotation marks separating each line
  • Save the file with UTF-8 encoding


Import the file in the App

  • Open the Aircall app
  • Go to Settings, then Import my Contacts
  • Click on .CSV
  • Drag & Drop your .csv file
  • Map all contacts fields (note that a contact can have several phone numbers)
  • Choose the default country prefix and decide if you want to share these contacts with your team.
  • Click on Import my contacts
  • Wait ~2min and your contact list should appear in your app!