Knowledge base | Aircall

Network and Audio requirements to use Aircall

Aircall lets you make and receive calls using your internet connection and the devices you already have : a computer or a smartphone and a headset.

In order to run smoothly, Aircall requires a few conditions on 2 items :

  1. Your local internet connection
  2. Your headset

Let's do a quick check-up!

1. Local internet connection

Ensuring a proper internet connection is the #1 condition to run Aircall smoothly, especially if a large team is sharing the same connection.

Let's start with 3 basic items to check here:

  1. Bandwidth
  2. Connection stability
  3. Open Ports

 

a. Bandwidth

Aircall requires about 100Kbps (upstream and downstream) for each concurrent call. In addition, Aircall needs bandwidth to sync with your integrations, contacts, and other softwares, and your agents may use other softwares while making calls (file sync, CRM sync, etc). Depending on how many softwares your agents are using, a rough estimate is  that 1Mbps per person (i.e. 0.125Mo/s) is a sufficient connection speed for Aircall + all your other softwares running. Note that this bandwidth must be available in download and upload. For example, a team of 10 people will need a 10Mbps bandwidth (= 1,25Mo/s) in both upload and download. 

Because voice calls need this "symetric" bandwidth, we recommend to avoid ADSL lines and prefer dedicated, symetrical lines.

 

Check out our online network tests to check if your bandwidth is adequate to use Aircall.

 

b. Connection Stability

Many businesses use a unique network for all their internet needs. While the voice channel for Aircall will only need 100Kbps per call, you should make sure you have enough bandwith left for other internet needs (CRM sync, file sharing / file back-up, etc).

 

Your connection stability may be impacted by the quality of your Wi-fi. Ethernet-cabled connection provides more stability of bandwidth and a better call quality.
 
We recommand to use at least a Cat 5e Ethernet cable, ideally a Cat 6 or 7.
If you prefer to use wi-fi, we recommend to use at least a Wi-Fi 802.11n or ac, as it is much stable and capable to handle more users connected at the same time.

We recommend to create a specific network for your voice applications (Aircall in our case), separated from your mainstream internet connection. By doing so, you will avoid losing call quality when someone in your team is simultaneously using the connection intensively. 

A great alternative is to use a professional router to separate and prioritize your different types of internet traffic (by setting a QoS). Aircall uses specific ports that you can prioritize so call quality doesn't get impacted by bursts of other internet applications. Check here the list of Aircall ports to prioritize or forward it to your IT team.

We can help you run a detailed connection diagnosis and work with you to implement the required network settings. Feel free to contact us on support@aircall.io to get started!

We offer as well an online network test to check if your connection stability is adequate to use Aircall.

 

c. Open ports

Aircall uses a series of ports that need to be open on your network and not blocked by a firewall.

You can check here the details of port settings you need to implement.

 


2. Headset

We strongly recommend the use of a headset whenever making or receiving calls on Aircall in order to get the best audio quality possible, avoid echo (microphone and speaker hearing each other) and reduce background noise.

  • On macOS (Apple), we recommend a mini-jack wired headset.

  • On Windows (Microsoft), we recommend using a USB, wired headset

We recommend using an headset like the Jabra Evolve 40 which delivers great quality (and is stylish as well :)

We don't recommend to use earphones of Bluetooth and other wireless headsets because they are more likely to lose the connection and cause call quality issues.

On Aircall mobile apps (iOS and Android), a headset is recommended as well but smartphones already include strong voice improvement mechanisms which will deliver a good call quality even without a headset.

If you'd like to learn more about our recommended headsets, you'll find more information here