Aircall lets you make and receive calls using your internet connection and the devices you already have : computer or smartphone and a headset.
In order to run smoothly, Aircall requires a few conditions on 2 items:
Let's do a quick check-up!
We strongly recommend the use of a headset whenever making or receiving calls on Aircall in order to get the best audio quality possible, avoid echo (microphone and speaker hearing each other) and reduce background noise.
On macOS (Apple), we recommend a mini-jack wired headset.
On Windows (Microsoft), we recommend using a USB, wired headset
We recommend using an headset like the Jabra Evolve 40 which delivers great quality (and is stylish as well :)
We don't recommend to use earphones of Bluetooth and other wireless headsets because they are more likely to lose the connection and cause call quality issues.
On Aircall mobile apps (iOS and Android), a headset is recommended as well but smartphones already include strong voice improvement mechanisms which will deliver a good call quality even without a headset.
If you'd like to learn more about our recommended headsets, you'll find more information here
2. Local internet connection
Ensuring a proper internet connection is the #1 condition to run Aircall smoothly, especially if a large team is sharing the same connection.
Let's start with 3 basic items to check here:
Aircall requires about 100kbps (upstream and downstream) for each concurrent call. In addition, Aircall needs bandwidth to sync with your integrations, contacts, and other softwares, and your agents may use other softwares while making calls (file sync, CRM sync, etc). Depending on how many softwares your agents are using, a rough estimate is that 1Mbps per person (i.e. 0.125Mo/s) is a sufficient connection speed for Aircall + all your other softwares running. Note that this bandwidth must be available in download and upload. For example, a team of 10 people will need a 10Mbps bandwidth (= 1,25Mo/s) in both upload and download.
Because voice calls need this "symetric" bandwidth, we recommend to avoid ADSL boxes and prefer dedicated, symetrical lines.
Check out our online network tests to check if your bandwidth is adequate to use Aircall.
b. Connection Stability
Aircall uses a series of ports that need to be open on your network and not blocked by a firewall.
You can check here the details of port settings you need to implement.