Knowledge base | Aircall

Why am I not receiving my Incoming calls on my Android app?

Aircall uses Google Cloud Messaging (GCM) to notify the phone when you receive new incoming calls. This way, the app does not have to consistently stay connected to the Aircall server in the background (which would cause additional battery drain). 

In order for the Aircall Android app to receive notifications, please make sure your device has Internet access.

  • Make sure Wi-Fi is kept on during sleep: Android Settings > Wi-Fi > Advanced > Keep Wi-Fi on during sleep > Always
  • In case you are using system tools like Battery-Saver, Juice Defender, Antivirus, PrivacyGuard, xPrivacy or similar, please deactivate these tools temporarily or make sure they do not interfere with Aircall.
  • Huawei: Go to Huawei's “Phone Manager” > Energy Saver > Protected Apps and mark Aircall as a protected app.
Should the suggestions above not solve the problem, please contact our support team, by telling them the version of your app, your device version and manufacturer at support@aircall.io